In today’s fast-paced customer service landscape, having the right tools can make all the difference. A high-quality call center headset is essential for agents to deliver exceptional customer experiences, stay focused, and work efficiently. With the right headset, agents can stay focused, comfortable, and productive throughout their shifts, improving call quality and customer satisfaction.
There’s even research to prove it. A study on the EPOS ADAPT 600 headset found that passive noise isolation can cut listening effort by 35% and improve memory by 10%. That means agents can focus better, feel less tired, and remember more of what they hear, even in noisy environments.
This blog brings you the 10 best call center headsets in 2025, carefully selected for their performance, comfort, connectivity, and value. Whether you’re managing a team or working solo from home, you’ll find models suited to every need and budget.
Read on to discover which headset is right for you — and boost your call center performance today.
How to Choose the Right Call Centre Headset?
Here are the features to consider when buying a call center headset:
Audio and Mic Quality: You want your voice to sound clear, natural, and professional, not muffled or robotic. A great headset makes both speaking and listening crystal clear. Look for headsets with a good microphone that clears your voice and blocks background noise. The speakers should also be clear so you can hear your customers easily. This helps avoid repeating things and makes conversations go more smoothly for both sides.
Comfort and Ergonomics: Comfort is a big priority if you have to wear a headset for 6–8 hours daily. Look for soft ear cushions, a headband that doesn’t pinch, and a lightweight design. The more comfortable it is, the less distracted or fatigued you’ll feel during your shift.
Noise Cancelation: Background noise, like people talking or a dog barking, can make it hard to focus. Headsets with noise-canceling microphones and active noise cancelation (ANC ) help block out those sounds, so you and the customer can hear each other clearly without distractions.
Connectivity Options: When choosing a call center headset, think about how it connects to your devices. Wired headsets plug in using USB-A, USB-C, or a 3.5 mm jack. They are easy to use, don’t need charging, and are usually less expensive. But you can’t move around much, and the wires can get in the way.
On the other hand, wireless headsets connect using Bluetooth or Digital Enhanced Cordless Telecommunications (DECT). They let you move freely and keep your desk neat. Some can connect to more than one device at the same time, like your phone and computer. The downside is that they need to be charged, are more expensive, or sometimes lose connection.
Battery Life: There’s nothing worse than your headset dying mid-call. If you go wireless, look for a headset that can last all day on a single charge; around 15 to 30 hours of talk time is a good target.
Compatibility: Software compatibility is a must for a call center. Ensure the headset works with your call center’s software, like Microsoft Teams, Zoom, or Avaya. Certified headsets are easier to set up and have fewer issues. Good compatibility ensures clear sound and smooth performance. Without it, the headset won’t meet your needs.
Durability and Warranty: Call centers use headsets all day, so they need to be strong and reliable. Look for a headset made from quality materials with a sturdy headband and flexible mic arm to handle daily use.
Choose one with replaceable parts like ear cushions and mic covers to make it last longer. A warranty is also a plus. Spending more on a durable headset saves money over time.
Quick Overview of the Best Call Center Headsets
The 10 best call center headsets in 2025 are:
| Overall Best Call Center Headset | Jabra Evolve2 50 |
| Best for Noise cancelation | Poly Voyager 80 UC |
| Best for Office Professionals | EPOS/SENNHEISER Impact SC 660 |
| Best Budget-Friendly Option | Logitech Zone 305 |
| Best for Remote and Hybrid Work | Plantronics Voyager Focus UC B825 |
| Best Bluetooth Headset for On-the-Go Agents | Poly Voyager 5200 UC |
| Best Entry-Level Wired Headset | Jabra Evolve2 30 SE |
| Best Mono Headset for Single-Ear Use | Logitech H820e Mono |
| Best Wired Budget Headset for VoIP Calls | Poly Blackwire 3220 |
| Best Lightweight VoIP Headset for Small Businesses | Lenovo Wireless VoIP |
In-Depth Look: Top 10 Best Call Center Headsets in 2025
Let’s take a closer look at each of these top-tier headsets, analyzing their features, sound quality, and overall performance.
1. Jabra Evolve2 50
Overall Best Call Center Headset
- Crystal-clear mic quality
- Excellent active noise cancelation
- Extremely comfortable for hours
- USB-A & USB-C support
- Seamless platform compatibility
- Certified for Teams & Zoom
- Smart busylight feature
- Instant plug-and-play setup
- No 3.5mm jack
- Slightly bulky for portability
- Premium price point
- Limited color options
Jabra Evolve2 50 Wired Stereo Headset gives unmatched comfort, superior mic clarity, and true professional-grade noise cancellation. Designed with Jabra Air Comfort technology, dual noise-cancelling mics, and powerful stereo ANC, it offers a top-tier experience for professionals handling high volumes of calls every day.
We found the audio and mic quality to be standout features, thanks to a specially designed chipset and acoustic chamber, your voice sounds crisp while background distractions are nearly eliminated.
The comfort and ergonomics are among the best in class, with foamy layer inside the cushion headband and movable earcups making it easy to wear for long shifts without pressure or fatigue.
Its connectivity options are plug-and-play, supporting both USB-A and USB-C, while Bluetooth lets you stay connected to a second device like your smartphone.
Though fully wired (no battery), the headset makes up for it with zero downtime and flawless reliability. Certified for Microsoft Teams, Zoom, and Google Meet, the Evolve2 50 is the headset we confidently recommend as the overall best call center headset available today.
View on Amazon: Jabra Evolve2 50
2. Poly Voyager 80 UC
Best for Noise Cancelation
- Superior noise isolation
- Boomless 6-mic clarity
- Extended battery life (21 hours)
- Fast 15-min charge
- Multi-platform certified
- Dual-device connectivity support
- LED status indicators
- Adjustable headband comfort
- Bulky for travel
- Touch controls sensitive
- Premium price point
Choose the Poly Voyager 80 UC for unmatched noise cancelation and boomless mic clarity. This headset stands out with its adaptive ANC, over-ear design, and six embedded microphones, offering clear communication even in the noisiest call center environments.
We evaluated this headset extensively and found that its rich audio quality, supported by aptX-HD and 40mm drivers, delivers an immersive sound experience for both calls and music.
The lightweight build, soft ear cushions, and unique ergonomic headband offer superior comfort for long shifts. With up to 21 hours of talk time and multi-device connectivity, it adapts to dynamic work needs.
Features like touch controls, smart sensors, and platform certifications for Microsoft Teams, Zoom, and Google Meet enhance productivity. While it comes at a premium price, the overall value, performance, and durability more than justify the investment for professionals needing reliable communication tools.
View on Amazon: Poly Voyager 80 UC
3. EPOS/SENNHEISER Impact SC 660
Best for Office Professionals
- Exceptional call clarity
- Effective noise cancelation
- Superior all-day comfort
- Versatile connectivity options
- Durable, premium build
- ActiveGard hearing protection
- Higher upfront cost
- Wired limits mobility
- Slightly heavier weight
EPOS/SENNHEISER Impact SC 660 is best known for its unmatched clarity, superior noise control, and all-day comfort, making it the best headset for office professionals. This headset immediately stands out with its ultra noise-canceling microphone, active noise cancelation, and EPOS Voice™ technology, ensuring exceptional communication even in noisy, open-plan offices.
After evaluating, we found that the audio and mic quality is crystal clear, essential for long customer interactions. The comfort and ergonomics are excellent, with thick leatherette ear pads and an adjustable headband built for day-long wear.
Impact SC 660 offers strong connectivity options, supporting USB, USB-C, and 3.5 mm jack across desktops, laptops, and mobile devices.
Another remarkable feature is that it is built with high-grade materials like brushed aluminum and Vectran™-reinforced cables, which are both sturdy and professional-looking.
With EPOS software support, you can personalize settings, and the 3-year international warranty offers peace of mind. For busy professionals, this is a smart, durable, and high-performing investment.
View on Amazon: EPOS/SENNHEISER Impact SC 660
4. Logitech Zone 305
Best Budget-Friendly Option
- Lightweight, all-day comfort
- Dual mic noise cancelation
- Long 16-hour talk time
- 30m wireless range
- Easy USB/Bluetooth pairing
- Made with sustainable materials
- No ANC
- Plastic build
- No multi-device audio switch
Go for Logitech Zone 305 if you’re looking for the best budget-friendly wireless headset built specifically for call center use. Its dual noise-canceling mics, 30mm dynamic drivers, and lightweight 122g design deliver premium functionality at a price that suits everyone.
Logitech Zone 305 has audio and mic quality that stands out in noisy environments, capturing voices clearly while filtering out distractions. Its padded headband and earpads make it comfortable for all-day wear.
Advanced mic algorithms actively cancel background noise, keeping your voice clear and focused during calls. The headset connects quickly and reliably through Bluetooth 5.3, USB-C, or USB-A, giving you flexible setup options. Also, the 30-meter range allows for flexible movement around the workspace.
The battery lasts up to 16 hours for calls and 20 hours for listening, and a quick 5-minute charge gives you an extra hour of talk time.
The headset works well with many devices and platforms, and you can adjust settings using Logi Tune. IT teams can also manage and update the headset easily with Logitech Sync.
It’s durable and reliable, backed by a 2-year warranty, and made with 55% recycled plastic, making it a smart and eco-friendly choice.
View on Amazon: Logitech Zone 305
5. Plantronics Voyager Focus UC B825
Best for Remote and Hybrid Work
- Excellent mic noise canceling
- Comfortable all-day wear
- Great wireless range
- Smart mute and sensors
- Reliable multi-device connection
- Slightly bulky design
- ANC drains battery faster
- Limited to Bluetooth 4.1
- On-ear may not suit all
- Premium price tag
Plantronics Voyager Focus UC B825 is ideal for most remote and hybrid work needs for unmatched flexibility and professional-grade clarity. Its standout features, like on-demand active noise cancelation, triple-mic precision with smart mute, and 98 ft wireless range make it an ideal companion for professionals working across varied environments.
We found the audio and mic quality impressive with three precision-tuned microphones and enhanced noise canceling that blocks wind and background distractions.
Comfort and ergonomics are well handled with memory foam ear cushions and a cushioned metal headband for extended use. It also scores high on connectivity options with support for both USB and Bluetooth and up to 98 feet of wireless range.
Its smart features like auto-mute and on-head detection add convenience, while 12-hour battery life, broad compatibility, and a durable, portable design round out a headset clearly built for real-world, day-long performance. After extensive evaluation, this model clearly delivers the right mix of performance and comfort needed in today’s dynamic workflows.
View on Amazon: Plantronics Voyager Focus UC B825
6. Poly Voyager 5200 UC
Best Bluetooth Headset for On-the-Go Agents
- Exceptional mic noise canceling
- Smart voice controls work well
- All-day wearing comfort
- Strong Bluetooth connectivity
- Reliable wind noise reduction
- Multi-device pairing supported
- Moisture-resistant design
- Certified for top platforms
- Mono only, not stereo
- Talk time capped at 7 hrs
- USB-A dongle limits some setups
Poly Voyager 5200 UC stands out as the top Bluetooth headset for call center agents who are constantly on the move. Designed specifically for professionals who need to sound great wherever they are, this headset combines four adaptive microphones, WindSmart technology, and smart sensor controls to ensure your voice cuts through background noise even in the busiest environments.
We’ve evaluated this headset from a call center performance perspective, and it checks every box. The audio and mic quality is excellent, delivering crystal-clear communication regardless of your location.
With Bluetooth 5.0 and the included BT700 USB dongle, it offers seamless connectivity options between multiple devices, ideal for agents switching from phone to PC. The comfort is also top-notch—lightweight, secure, and tested to fit a variety of ear shapes for all-day wear.
Its 7-hour battery life, moisture-resistant build, and platform compatibility with Teams, Zoom, and Google Meet make it a truly durable and reliable companion. Smart features like voice command answering, dynamic mute alerts, and multi-device pairing further boost productivity.
If you’re managing calls on the go, this is the headset that delivers performance, comfort, and flexibility in every situation.
View on Amazon: Poly Voyager 5200 UC
7. Jabra Evolve2 30 SE
Best Entry-Level Wired Headset
- Excellent mic clarity
- Clear audio output
- Lightweight, ergonomic design
- Noise-isolating ear cushions
- Plug-and-play setup
- USB-A and USB-C support
- Durable stainless build
- Certified for Teams and UC
- Manual/auto busylight
- Affordable for features
- Wired only, no Bluetooth
- No ANC
- Limited smart features
- Basic sound customization
Jabra Evolve2 30 SE blends professional-grade performance and comfort at an unbeatable entry-level price, thanks to its dual-mic system, 28mm custom-tuned speakers, and noise-isolating memory foam ear cushions — all packed into a lightweight, durable design that’s built for everyday use.
It has standout audio features, crystal-clear voice pickup and rich sound that supports both calls and music. The ergonomic build and ultra-soft memory foam make it incredibly comfortable for long shifts, while the stainless steel slider adds long-term durability.
The plug-and-play connectivity with both USB-A and USB-C ensures easy setup across devices, and the manual/automatic busylight helps reduce interruptions in busy environments.
What sets the Evolve2 30 SE apart is its ability to deliver professional-level performance at an entry-level cost, with no battery concerns, broad UC compatibility, and future firmware updates via Jabra Direct.
View on Amazon: Jabra Evolve2 30 SE
8. Logitech H820e Mono
Best Mono Headset for Single-Ear Use
- Excellent wireless range
- Comfortable for all-day use
- Clear audio, strong mic
- Easy on-ear controls
- DECT avoids Wi-Fi clash
- Fast auto pairing dock
- Long 10-hour battery life
- Strong noise cancelation
- Smart LED indicators
- Wide UC platform compatibility
- Only mono audio
- No Bluetooth connectivity
- Not budget-friendly
- Limited to office use
If your priority is staying connected, focused, and mobile with one ear free, the Logitech H820e Mono Headset is the smart choice. With standout features like DECT wireless technology for interference-free range up to 300 feet, a noise-canceling microphone with acoustic echo cancelation, and intuitive on-ear call controls, it’s clear why this headset leads the pack for single-ear use.
After thorough evaluation, we found this model excels in every key area. The audio and mic quality are crisp and reliable, even in the busiest offices. Comfort and ergonomics are top-tier with a lightweight build, padded leatherette headband, and replaceable ear pads that support long shifts without fatigue.
Its battery lasts up to 10 hours, so it’s ready to use all day without needing a charge. Also, features like auto-docking pair, visual call indicators, and on-boom mute LED make daily use easy and smooth. It also works well with most calling software and is made with strong TR90 nylon, so it can handle everyday wear and tear.
View on Amazon: Logitech H820e Mono
9. Poly Blackwire 3220
Best Wired Budget Headset for VoIP Calls
- Clear, wideband audio quality
- Comfortable for all-day use
- Strong noise-canceling microphone
- Dual USB-A/C connectivity
- Durable metal headband build
- Wired limits mobility
- Basic design aesthetics
- No ANC
- Not ideal for very loud environments
Poly Blackwire 3220 is the best wired budget headset for VoIP calls we have assessed, offering dual USB-C/USB-A connectivity, dynamic EQ for voice and multimedia, and a noise-canceling mic, all at an affordable price. It has clear audio, lasting comfort, and seamless compatibility with platforms like Zoom and Microsoft Teams.
The headset’s PC wideband audio ensures crystal-clear call quality, while the noise-canceling microphone effectively reduces background distractions, making it ideal for high-volume support environments.
During evaluation, we found the lightweight metal headband and soft leatherette ear cushions perfect for extended use. The inline controls make daily operations simple, letting users manage calls without disrupting workflow.
Though it’s a wired headset, meaning limited mobility, it has a reliable, battery-free connection and robust build quality that’s ideal for everyday use. Its USB-C and USB-A compatibility ensures seamless integration with most devices, while the plug-and-play setup keeps deployment quick and hassle-free.
For businesses seeking a cost-effective yet high-performing solution for VoIP communication, the Poly Blackwire 3220 stands out as a smart and dependable choice.
View on Amazon: Poly Blackwire 3220
10. Lenovo Wireless VoIP
Best Lightweight VoIP Headset for Small Businesses
- Excellent audio clarity
- Crystal-clear mic quality
- Comfortable memory foam cups
- Stable dual Bluetooth connectivity
- Lightweight (only 140g)
- Long battery life (31 hrs)
- Quick 5-min charge
- Microsoft Teams certified
- Durable and replaceable parts
- No ANC for speakers
- USB-C charging only
- No 3.5mm backup jack
- No on-ear detection
Get the Lenovo Wireless VoIP Headset if you’re serious about comfort, clarity, and all-day performance in a lightweight frame. At just 140g, this headset is built for long shifts without weighing you down. It combines crystal-clear audio, industry-grade ENC mic technology, and 31 hours of talk time, making it our top choice for the lightweight VoIP Headset. With Microsoft Teams open office certification and dual Bluetooth multipoint connectivity, it ensures you stay connected seamlessly across devices without call drops or pairing issues.
During our evaluation, the audio and mic quality held up consistently even in high-noise environments. The flip-to-mute mic, intuitive controls, and smart LED indicators streamline call handling.
What really stood out is the comfort and ergonomics: adjustable headband, replaceable memory foam ear cups, and breathable leatherette finish that stay cool over hours of use.
It lasts longer than most other headsets, with up to 60 hours of listening time and 31 hours of talk time. Even better, a quick 5-minute charge gives you 2 hours of use. It also works well with most communication platforms, is built to last, and comes with a 2-year warranty. This headset isn’t just good—it’s one of the best.
View on Amazon: Lenovo Wireless VoIP
Frequently Asked Questions About Call Center Headsets
1. Are wireless headsets better than wired ones for call centers?
It depends on your needs. Wireless headsets offer more mobility, which is ideal for hybrid or multitasking professionals. Wired headsets are more reliable and require no charging, making them perfect for high-volume call centres.
2. What’s the difference between mono and stereo headsets?
Mono headsets cover one ear and let you stay aware of your surroundings — great for multitasking or working with a team. Stereo headsets cover both ears and offer better sound quality and noise isolation. Choose based on your work style and environment.
3. Are these headsets compatible with Microsoft Teams and Zoom?
Yes, most of the headsets on this list, like the Jabra Evolve2 30 SE, EPOS SC 660, and Plantronics Voyager Focus UC, are certified or optimized for Microsoft Teams, Zoom, and other platforms like Google Meet and Cisco Webex.
4. Can I use a call center headset with my mobile phone?
Yes, especially if you choose a Bluetooth headset like the Poly Voyager 5200 UC or Plantronics Voyager Focus UC. These headsets can connect to both your computer and smartphone, making them ideal for multitasking and mobile use.
Final Thoughts
After comparing performance, comfort, features, and value, the Jabra Evolve2 50 clearly stands out as the overall best call center headset of 2025. It combines industry-leading noise cancelation, long battery life, outstanding mic clarity, and all-day comfort, making it ideal for hybrid, remote, and office professionals alike. With broad UC compatibility and a reliable 2-year warranty, it’s a smart investment for serious communication needs.
Other top contenders include the Poly Voyager 8200 UC, which is unbeatable for noise cancelation and immersive audio, and the EPOS/Sennheiser Impact SC 660, a wired powerhouse built for busy office environments.
If you’re on a budget, the Logitech Zone 305 offers solid wireless performance without breaking the bank, while the Jabra Evolve2 30 SE is a reliable entry-level option with impressive clarity and comfort.
For mobile users, the Poly Voyager 5200 UC remains the go-to headset for professionals on the move.
No matter your role, budget, or work setup, there’s a perfect headset on this list to keep your calls clear and your workday productive.
