Are you tired of dealing with constant discomfort, low-quality sound, and unproductive conference calls because of the headset your employers have provided? The wrong headset can greatly impact your performance and overall work experience, decreasing job satisfaction and efficiency.
The constant discomfort from ill-fitting headphones, muffled audio, and frequent interruptions from adjusting the headset are enough to drive anyone crazy. These struggles can lead to frustration, decreased morale, and even physical strain over time. You deserve better than constantly battling with your equipment while on the job.
Say goodbye to these common headaches and hello to the solution of finding the perfect call center headset. Our comprehensive guide will help you navigate the wide array of headset options and give you the knowledge to make an informed decision.
|Best Overall Call Center Headset||Yealink WH66 Wireless Headset|
|Best Wireless Headset for Call Center||Jabra Evolve 75|
|Most Budget-Friendly Call Center Headset||Angteela Trucker Bluetooth Headset|
|Best Noise-Canceling Call Center Headset||Plantronics Poly – Voyager Focus 2 UC|
|Best USB C Call Center Headset||Jabra Evlove2 40 UC|
|Best Call Center Headset with Dialpad||AGPTEK Corded Telephone with Headset & Dialpad|
|Best Headset for Video Conference||Anker PowerConf H500|
|Best Call Center Headset for Skype||Arama USB Headset with Microphone|
|Best Call Center Headset for Microsoft Teams||Microsoft Modern Wireless Headset|
|Best Call Center Headset for Avaya||Yealink WH62 Wireless Headset|
|Best Convertible Call Center Headset||Jabra Engage 75 Wireless Headset|
|Best Call Center Headset for Cisco||Cisco Headset 561|
How to Choose the Right Call Center Headset?
Here are the things to consider when buying a call center headset:
- Comfort and Fit
- Microphone Quality
- Compatibility With Call Center Software
- Mono or Duo Headsets
- Price Range
- Connection Options
- Sound Quality
- Additional Features
Comfort and Fit
Call center agents wear headsets for several hours daily, and a comfortable headset is crucial to prevent discomfort and fatigue.
In-ear headphones offer a snug and secure fit, making them ideal for call centers. They are lightweight, compact, and can be worn comfortably for extended periods. However, some people may find them uncomfortable due to their fit and design.
On-ear headphones sit on the ear and can be a good option for call center usage. They offer better sound quality than in-ear headphones and are usually more comfortable. However, they can be less secure and may not comfortably fit everyone’s ear size and shape.
Over-ear headphones are larger than on-ear headphones and provide excellent sound quality. They fit around the ear, providing a comfortable and secure fit. Over-ear headphones are usually more comfortable and ideal for call centers, especially those with noisy working environments. However, they are typically bulkier and less portable than in-ear or on-ear headphones.
Ultimately, look for a lightweight headset with padded ear cushions and an adjustable headband to ensure a comfortable fit. Additionally, choosing a headset with an adjustable microphone is important to ensure that you’ve positioned it correctly, as this can affect sound quality and comfort. The headset should fit snugly but not too tightly, allowing for a comfortable fit during extended periods of use.
Good microphone quality is essential for clear communication and can make all the difference in customer service.
Your call center headset’s microphone should have good sound quality and be able to pick up sound accurately. When shopping for call center headsets, buyers should pay attention to the type of microphone used, the microphone’s frequency response range, and noise reduction capabilities.
Headsets with a noise-canceling microphone are ideal for call centers, as they reduce background noise and help ensure that customer service representatives can communicate clearly and accurately. This type of microphone also reduces feedback, which can be annoying and distract customers.
Call centers are often chaotic and noisy places, where dozens of people are talking at once, and background noise can be distracting and disruptive to staff and customers.
Noise cancelation technology works by actively producing an ‘anti-noise’ to cancel out background sounds. Headsets do this through microphones that detect and filter out the noise, leaving only the voices the user is trying to hear. With this kind of active noise cancellation (ANC) headset, call center staff can easily hear customers despite the hustle and bustle of the call center environment.
Furthermore, noise cancelation headsets can also help to improve staff performance in the call center. Staff can focus on the customer and provide a better service without having to constantly listen out competing background noises. This feature can lead to more satisfied customers and more efficient staff.
Some call center headsets use a new AI Noise Canceling Technology. This tech uses a dedicated processor which is loaded with Smart AI Profiles, allowing differentiation between background and human noises.
Compatibility With Call Center Software
For the headsets to be used in a call center, they must be compatible with the call center’s software. Without software compatibility, executives cannot use the headset, and the call center will struggle to complete even the simplest tasks. The specific software chosen by the call center often determines the compatibility range of headsets they can use. For example, if the call center uses Avaya, it is important to ensure that any headset purchased will function correctly with the Avaya software.
This factor is essential for ensuring the headset performs optimally and produces best audio quality. Without proper software compatibility, the headset may not fit the call center’s needs.
Mono or Duo Headsets
Mono headsets are designed with a single earpiece. Mono headsets are also quite affordable, making them an attractive option for smaller businesses or those with limited budgets.
On the other hand, duo headsets feature two earpieces. However, duo headsets are more expensive than mono headsets, so they may not be the best option for businesses on a tight budget.
When selecting the best headset for a call center, it is important to consider the number of call handlers, the type of conversations they will have, and the budget. Mono headsets are more affordable and provide a better solution for single-operator call centers. In contrast, duo headsets are ideal for larger call centers or businesses that require multiple operators.
Call centers are high-stress environments with continuous headset usage. Therefore, selecting a headset that can withstand daily wear and tear and maintain its performance is important.
A durable headset should have a sturdy design, be made of quality materials, and have features that reduce the chances of breakage or malfunction. A headset with a reinforced headband and flexible microphone boom arm can withstand twisting and bending, which is common in call center use. A headset with replaceable parts, such as ear cushions and microphone covers, can extend its lifespan by allowing the user to replace worn-out components easily.
Headsets for call centers range in price from as low as $20 to several hundred dollars. Inexpensive headsets are often basic models that offer limited features, while more expensive models may have additional features such as noise cancelation, multiple connectivity options, and improved sound quality.
It’s important to strike a balance between price and features. A headset that is too cheap may not provide the necessary durability, sound quality, and comfort required for call centers. On the other hand, a too-expensive headset may not be a cost-effective option for some organizations, especially because call center headsets purchases are bulk purchases.
Wired headsets are connected to a device using a physical cable and are typically the most affordable. They offer a reliable and stable connection and do not require charging or battery life management. However, they may be less flexible and can limit movement as the user is tethered to their device. Here are the wired connection options:
- USB: This technology uses a traditional USB port. USB makes connecting your call center headset to your computer a no-brainer.
- Analog: Analog connection uses a 3.5mm jack. Analog tech brings your call center headset audio to life with crystal-clear clarity.
- DECT: DECT(Digital Enhanced Cordless Telecommunications) is another wireless technology that ensures your call center headset conversations are top-notch with interference-free audio.
Wireless headsets use radio frequencies to connect to a device and provide greater mobility. They do not have a physical cable, so the user has more freedom of movement. However, wireless headsets require battery life management, and the quality of the audio connection may be affected by interference from other wireless devices. Here are the wireless connection options:
- NFC: NFC stands for Near Field Communication. In NFC, you connect to a device with only a single touch.NFC can help call center agents save time and efforts while connecting their headsets to the devices.
- RF: RF stands for radio frequency. RF technology allows call center agents to move around while staying connected.
- Bluetooth: Bluetooth technology ensures call center agents stay connected with their devices on the go. This allows call center agents to roam around freely while on the call with customers. Some of the latest Bluetooth versions include Bluetooth 5.0 and Bluetooth 5.3.
Ultimately, wired headsets offer a reliable and stable connection, while wireless and Bluetooth options provide greater mobility. The best choice will depend on the individual needs and requirements of the call center, as well as the available technology infrastructure.
Poor sound quality can lead to misunderstandings and miscommunication with customers, which can negatively impact customer satisfaction and business productivity.
When evaluating sound quality, consider the following factors:
- Speaker quality: The speakers should provide clear and balanced sound that accurately reproduces the customer’s voice.
- Echo and feedback: Echo and feedback can cause distracting audio problems for agents. Look for a headset that minimizes echo and feedback for a smooth and clear sound.
Also, look for a headset that offers HD(High-Definition) audio quality. HD audio is an advanced technology that eliminates background noise and ensures maximum sound clarity. It is especially useful in call centers where there is often a lot of ambient noise. HD audio also helps to reduce audio dropouts and eliminate feedback.
These features can enhance the user experience and make handling calls more efficient. For example, a mute button allows the user to quickly silence the microphone during a call, which can be useful in situations with background noise or other distractions.
Volume control can also be beneficial, allowing the user to adjust the volume of the incoming audio to a comfortable level. Both of these features can improve the overall call quality and make it easier for the call center agent to focus on the conversation.
Here Is Our List of the Top Call Center Headsets on the Market
1. Yealink WH66 Wireless Headset
Best Overall Call Center Headset
- Comfortable and lightweight design
- Clear microphone quality
- Good noise-cancellation
- Compatible with call center software
- Wide range of connection options (Bluetooth and DECT)
Per our evaluations, we find the Yealink WH66 to be ideal for use in office environments, particularly for call center work. While reviewing it, we loved that it has superior build quality, is very comfortable, has brilliant noise canceling, and much more. All these features make it the best call center headset on our list.
Based on prolonged usage and testing, we can confidently say that this headset is built to last. We love that it’s made with high-quality materials like a sturdy plastic and metal headband, and the ear cushions are covered with soft leatherette material. The ear cushions feel very comfortable and seal the ears properly. Moreover, the headset feels solid and comfortable, so you can wear it all day without discomfort.
When it comes to comfort, this headset has got you covered. Multiple people in our team wore it and they all didn’t have any complains about it. They said that it fits well and is lightweight, so you won’t feel weighed down even after hours of use.
We also noticed that this headset is a mono headset, which means it only has one speaker. We had no issues while using it to take calls and you’ll also have no issues.
The microphone quality is top-notch. It has noise-canceling technology that reduces background noise, making your voice clear and crisp on calls. We called various people via this headset and our voice was clear and noise-free on the other end.
And the sound quality is fantastic, with balanced bass, treble, and highs, so you can hear the person on the other end loud and clear. We didn’t experience any problems with the clarity of the other person’s voice.
This headset is Bluetooth-enabled. During our tests, we could easily connect it to our device. It also has DECT technology, which provides a strong and secure wireless connection between the headset and the device it’s connected to.
The price is pretty reasonable for what you get, too. It’s not the cheapest headset out there, but it’s not the most expensive, either. It’s a great value for the quality and features it offers.
In conclusion, the Yealink WH66 is a fantastic headset that is perfect for call center use. Its build quality, comfort, sound quality, and connectivity features make it a great option for anyone looking for a reliable headset for their office. We highly recommend it!
View on Amazon: Yealink WH66 Wireless Headset
2. Jabra Evolve 75
Best Wireless Headset for Call Center
- Superior sound quality
- Excellent comfort
- Great durability
- Long battery life
- Dual connectivity
Based on detailed analysis and testing, we confidently conclude that the Jabra Evolve 75 MS has superior connectivity. We feel that the best part about this headset is that it has dual Bluetooth, which can connect to 2 devices at once and can operate up to 30m. And according to us, this feature, along with the effortless connectivity, makes it the best wireless call center headset.
Our first impressions with this headset when we first took it out of the box was that this headset is built to last. We find the headset well-built, with an aluminum and plastic frame that feels sturdy and comfortable. The ear cushions are made from soft, breathable foam and leather. They provided a good fit and blocked sound pretty well for us. Another feature we liked was that they are also replaceable, so you can easily swap them out.
During testing, we noticed that this headset is a stereo headset. It has two 40mm drivers that produce outstanding sound quality. The bass, treble, and highs were all clean and balanced, and it made listening to music and taking calls effortless for us.
The microphone is great, too, with active noise-canceling technology that eliminates background noise and ensures your voice is crystal clear on call. We made various calls to test the microphone quality. And, the microphone came out on top everytime. Additionally, the headset connects to your computer or smartphone via Bluetooth or the included USB adapter, so you can easily connect to your device.
The Evlove 75 also packs a lot of other features, such as the charging stand, which can charge the battery in just two and a half hours. The impressive battery provides up to 15 hours of talk time on a single charge. And we did get 15 hours of talk time with this headset.
In conclusion, the Jabra Evolve 75 MS Wireless Headset is great for call centers. It has a good build quality, comfortable ear cushions, an excellent noise-canceling microphone, and a long-lasting battery. The price tag is also quite reasonable, making it a great value-for-money product. If you’re looking for the best wireless headset for call centers, then the Jabra Evolve 75 MS Wireless Headset is perfect.
View on Amazon: Jabra Evolve 75
3. Angteela Trucker Bluetooth Headset
Most Budget-Friendly Call Center Headset
- Comfortable fit
- Crystal-clear sound
- Long battery life
- Hands-free operation
- Fast setup
- Build quality could have been better
Look no further if you’re on the hunt for a top-notch call center headset without breaking the bank. Per our evaluations, the Angteela Trucker Bluetooth Headset is the real deal. The Trucker offers superior comfort, great build quality, outstanding performance, and various features. And at the price it retails for, this headset is the best budget call center headset.
The very first thing we love about this headset is its build quality. The build quality is impressive! While reviewing the headset, we discovered it is made of durable plastic. The plastic is high quality and feels like it’ll last you a while.
The ear cushions? We love that they are made of soft, breathable protein skin leather and are soft and comfy. They’re so soft and comfortable that they made us feel as if we weren’t even wearing anything. And the charging base? A solid piece of equipment that’ll keep your headset safe when you’re not using it.
Based on thorough testing and evaluations, we must say that this headset is a winner comfort-wise. The ear cushions provide a cozy place for our ears to rest, and the lightweight design doesn’t make us feel like we’ve got a giant boulder on our heads.
We tested the sound quality of this headset to a great extent. And, we can safely say that the sound quality is where this headset really shines. It’s got balanced bass, vocals, and treble, and the noise cancelation technology is a dream come true for anyone tired of hearing the coffee shop chatter in the background. We used this headset in our office(which has a lot of commotion and noise), and it performed brilliantly in terms of noise cancelation.
Plus, it’s a mono headset, perfect for call centers, as it helps you focus on the customer and your colleagues. The microphone quality is top-notch too. And the mute function? Genius.
The Angteela Trucker has got you covered in terms of connectivity options as well. The Bluetooth 5.0 connectivity makes it a breeze to connect to your devices, and the charging base has a USB port for easy charging. We could connect the bluetooth within 3 seconds and the connection was stable throughout.
The price is super reasonable too. You’re getting a real deal for all the features this headset offers.
In conclusion, we highly recommend this headset for anyone looking for a high-quality call center headset without breaking the bank. With its comfortable fit, clear sound quality, and noise-canceling technology, the Angteela Trucker is an excellent investment. It offers superior value for money.
View on Amazon: Angteela Trucker Bluetooth Headset
4. Plantronics Poly – Voyager Focus 2 UC
Best Noise-Canceling Call Center Headset
- Clear audio
- Flexible stand
- USB-A connectivity
- Noise-canceling microphone
- Comfortable fit
- High price tag
Based on our testings, we find the Plantronics Poly Voyager 2 UC excellent. We find it to have superior comfort and offer brilliant performance. Moreover, we would really like to praise its noise cancelation.
Its noise cancelation is top-notch. During our tests, we found that it blocks out almost 75% of background noise, which is ideal for call centers. Hence, we have selected it as our list’s best noise-canceling call center headset.
First things first, this headset is built to last. We’re writing this review and we try the headset ourselve and the headset feels solid and premium. The ear cushions and headband materials are leather. And the added stand? Genius! No more misplacing your headset or throwing it haphazardly on your desk. 10 out of 10 in build quality!
Comfort is key in any headset, and based on wearing this headset for around 3 hours, we must say that this headset has got it in spades. The ear cushions were soft and plush, and the adjustable headband ensured a perfect fit for each of the staff members in our office. Trust us, you’ll forget you’re even wearing it after hours of use.
Now let’s talk audio. Based on thorough audio testing, we conclude that this stereo headset has a clear and balanced sound quality, complete with superior noise-canceling technology.
Per our evaluations, we think that the noise-canceling is so good that you’ll have to remove the headset every time you want to talk with your colleagues. We wrote this review while wearing this headset and trust us, we were highly focused due to the silence that this headphone creates!
And the microphone? Clear as a bell. Your voice will be transmitted loud and clear, no matter where you are. Our colleagues could hear our voice crystal clear when we were talking to them via this headset!
But wait, there’s more! This headset is compatible with Bluetooth, USB-A, and PC/Mac. It’s certified for Teams, Zoom, and more, making it a versatile option for all your call center needs. We used it with all of these platforms and it worked perfectly!
Sure, the price tag is a bit on the higher side, but trust us, it’s worth every penny. The features, comfort, and build quality make this headset stand out.
In conclusion, If you’re looking for a call center headset that’s got it all, look no further than the Poly Voyager Focus 2 UC. It’s got everything you need for a seamless and enjoyable calling experience, and we guarantee you won’t be disappointed!
View on Amazon: Poly – Voyager Focus 2 UC
5. Jabra Evlove2 40 UC
Best USB-C Call Center Headset
- Comfortable design
- High-quality audio
- Easy setup
- Wide compatibility
- Durable construction
- It can feel uncomfortable for small ears
Per our evaluations, we find the Jabra Evolve2 40 UC Wired Headphones to be the best USB-C headphones for call centers. That’s because these headphones provide superior performance, durability, and comfort; paired with the USB-C connection, they are the perfect USB-C headphones.
These headphones are so stylish! When we took them out of the box, the black finish gave them a really cool, modern vibe. And the best part? We strongly conclude that they’re built to last. The materials feel very sturdy and we think you can throw them in your bag and yank them out without scratching.
While reviewing this headset, we loved the ear cushions! The ear cushions are made of memory foam and covered in a luxurious leatherette material. It was like a hug for our ears. The headband is also super sturdy, so you don’t have to worry about it breaking.
Since we tested these headphones deeply, we can safely say that the adjustable headband and ear cushions ensure that these headphones will fit like a glove, no matter what size your ear is. The memory foam ear cushions molded to the shape of our ears for a custom fit. Hence, we feel you can wear them all day without discomfort.
In terms of microphone quality, we got crystal-clear voice transmission with these headphones every time we called somebody in our office. This feature is perfect for when you need to take calls at work and want to sound like a boss.
During our testings, we were super impressed by these headphones’ noise cancelation. Though it is passive noise cancelation, it was really good. And, we feel that background noise is no match for the snug fit of the ear cushions. This is great for when you need to focus on work, and don’t want to be distracted by your coworkers’ conversations.
Based on thorough sound and music testing, we conclude that these headphones sound amazing. The had deep bass, crisp vocals, and smooth treble – it’s like having a personal concert in your ears.
We feel that the USB-C connection means that these headphones are optimized for use with Unified Communication (UC) systems. And if your device has a USB-C port, you’re good to go!
An inline control panel lets you control the volume, mute the microphone, and easily answer calls. And when you’re done using them, you can fold these headphones up for easy storage and transport.
In conclusion, the Jabra Evolve2 40 UC Wired Headphones are a total game-changer. They’re stylish, comfortable, and packed with features that make them perfect for call center work. And with a price that won’t break the bank, why not give them a try?
View on Amazon: Jabra Evlove2 40 UC
6. AGPTEK Corded Telephone with Headset & Dialpad
Best Call Center Headset with Dialpad
- Easy setup
- Noise cancellation
- Wired headset
- Dedicated dial pad
- Durable design
- Caller ID not included
The AGPTEK headset is the only headset on our list with a dial pad. Based on our tests, we can confidently say that it has superior comfort, great sound quality, a crisp and clear microphone, and various other features. And we strongly feel that these things, along with the dial pad, make it the best call center headset with a dial pad.
Based on first impressions, we believe that this headset is built to last. The corded design adds to its durability, and the dial pad is simple. Overall, we like the headset’s design and feel that it has a modern look that would look great in any call center setup.
Regarding comfort, we found the headset to check all the boxes. The adjustable headband and ear cushions are made of soft, flexible PU leather. The materials feel great against our skin. The comfort was consistent even after hours of use. And the cushions molded to the shape of our ears add to the comfort. Hence, we think you can wear this headset for as long as you need without the discomfort.
The sound quality is top-notch too. We found the bass to be deep, the vocals to be crystal clear, and the treble to be smooth as butter. And with the noise-canceling technology on the microphone, our office staff could hear our voice clearly even with so much noise in our surroundings.
Another thing we like about this headset is that this headset is corded. Hence, you don’t have to worry about battery life or connectivity issues. Just plug it in, and you’re good to go! And when you’re done using it, you can just wrap up the cord and store it away for next time.
In conclusion, the AGPTEK Corded Telephone with Headset & Dialpad is a fantastic option for call center workers. It’s durable, comfortable, and has unbeatable sound quality. Moreover, it comes with a Dialpad. And for its price, it’s a total steal. So, why wait? Give it a try today!
View on Amazon: AGPTEK Corded Telephone with Headset & Dialpad
7. Anker PowerConf H500
Best Headset for Video Conference
- Great sound quality
- Superior noise-canceling
- Rechargeable battery
- Portable design
- Battery life could have been better
Per our evaluations, we find the Anker PowerConf H500 to be a Bluetooth dual-ear headset that offers a comfortable fit, a high-quality microphone, and noise cancelation for a great video conference experience. No wonder it is the best headset for video conferences on our list.
In terms of first impressions, this headset is good-looking. It has a sleek and stylish design, and we feel that it’s built to last. We like that it’s made of high-quality plastic that feels comfortable and durable, so you don’t have to worry about it breaking on you.
But let’s talk about what really matters – comfort. We’re writing this review while wearing this headset. The ear cushions are soft and plush and seal our ears perfectly. The adjustable headband is a great plus, and we think it will fit any head size like a glove because it fits our head perfectly. Based on thorough testing, we can confidently say that you can wear it for hours without discomfort, which is crucial when in the call center business.
As the name implies, this headset has two ear cups, so you’ll be fully immersed in your calls. We never got distracted in our office due to this feature! We think this will be perfect for those who need to concentrate and get stuff done.
Based on our tests, we found the microphone quality to be excellent. We noticed that the mic had got noise-canceling technology. We tried it out, and it was really effective. Hence, it will ensure your callers can hear you clearly, no matter where you are. And, we found the AI-enhanced calls feature pretty awesome, too. We discovered that it can transcribe your audio recordings and meetings, so you can save time and focus on the important stuff.
During our tests, we could clearly feel that the Anker PowerConf H500 doesn’t disappoint when it comes to sound quality. The bass was thumpy, the vocals were good, and the treble was perfect.
In conclusion, for its price, the Anker PowerConf H500 is a real steal. It’s got everything you need in a call center headset, and more. Additionally, with its AI-enhanced calls, you can ensure the best video conference experience. So, what are you waiting for? Give it a try and join the Anker PowerConf H500 fan club! You won’t regret it.
View on Amazon: Anker PowerConf H500
8. Arama USB Headset with Microphone
Best Call Center Headset for Skype
- Comfortable fit
- Clear sound
- Noise cancellation
- Easy setup
- Versatile compatibility
- Build quality could have been better
Per our evaluations, we feel that the Arama USB Headset is specifically designed for call center and office use, so if you need a reliable headset for work, this is it. Additionally, we discovered that this headset is Skype certified and performs effortlessly. We chose this headset as the best Skype call center headset because it performed so well with Skype that we were left in awe!
Taking out the headset from the box, it has a sleek black color that looks professional and gives it a modern feel. It feels sturdy in hand and on the head, so we’re confident it’ll hold up over time.
Now, let’s wear it! The ear cushions are made with soft foam that’s gentle on the ears and provides a snug fit. This headset is mono, so it only has one ear cup to make sure you can simultaneously hear your colleagues and your customer! We even tried multitasking with the mono feature. And, it worked so well!
Coming to the microphone testing, the microphone quality is great! We noticed it also has noise-canceling, so your voice comes through loud and clear on the other end.
And the sound quality? You won’t be disappointed. We heard many songs and took many calls, and the audio was crystal clear and had a good balance between bass, vocals, and treble. The noise-canceling technology works wonders, so your call won’t be disrupted even if you’re in a noisy office.
The Arama USB headset easily connects to your computer or laptop via USB. It’s AI optimized, so it works well with Skype, Zoom, and other video conferencing platforms. And the best part? No need to worry about battery life because this headset is corded, so you’ll never have to worry about running out of juice.
Regarding the price, this headset is super affordable, especially considering its features and quality.
In conclusion, the Arama USB Headset with Microphone is a solid choice for anyone looking for a reliable headset for work. With its great sound quality, comfortable fit, and easy connectivity, it’s a no-brainer. Moreover, its Skype certification makes it the best Skype call center headset. Give it a shot and see for yourself!
View on Amazon: Arama USB Headset with Microphone
9. Microsoft Modern Wireless Headset
Best Call Center Headset for Microsoft Teams
- Sleek design
- Comfortable fit
- Long battery life
- Bluetooth connectivity
- It can feel uncomfortable for some people
Based on our evaluations and tests, we confidently claim that the Microsoft Modern Wireless Headset is a top-performing headset designed specifically for use with Microsoft Teams. During our test, it worked seamlessly with Microsoft Teams and is also Teams certified. And, we strongly feel that these features, along with the performance, and comfort, make it the best call center headset for Microsoft Teams.
Firstly, let’s talk design. This headset looks very sleek and stylish, with a minimalist look that’s perfect for any work environment. We find the headset to be well-built and can say that the build quality is top-notch. The material used in the ear cushion is premium leather. And from the ear cushions to the headband, everything feels sturdy and comfy.
The ear cushions are plush and fit comfortably around our ears, and the headband is adjustable to get the perfect fit. And based on personal experience, we feel that you can wear it for hours without discomfort, which is a huge plus.
Now, let’s talk about sound quality. This headset is a stereo headset, which gives you a full audio experience. The sound quality is amazing! While trying out the sound of the headset, we felt that the bass is punchy, the vocals are great, and the treble is just right. We’re seriously impressed with how good this thing sounds.
The microphone quality is also fantastic. The noise-canceling technology is a lifesaver, especially when you’re on calls. We made some calls with the headset, and during the calls, the mic blocked out all the background noise, and the other person on the call with us could hear us clearly.
The Microsoft Modern is wireless, and convenient since you don’t have to deal with any cords. The connectivity options are pretty straightforward – it comes with a USB-A dongle that you just plug into your PC or Mac. We connected the headset with our device within 2 seconds.
We find the on-ear controls a nice touch, too, so you can adjust the volume or mute the microphone without fiddling with the computer.
In conclusion, the Microsoft Modern Wireless Headset is a winner in my book. It’s got everything you need in a call center headset – great sound quality, a noise-canceling microphone, wireless connectivity, and a comfortable fit. If you’re in the market for a new headset, give this one a try!
View on Amazon: Microsoft Modern Wireless Headset
10. Yealink WH62 Wireless Headset
Best Call Center Headset for Avaya
- Comfortable fit
- Easy setup
- Impressive sound
- Lightweight design
- Long battery life
- Short range
Based on the trial of this headset personally, we confidently say that if you’re looking for a top-notch call center headset for your Avaya desk phone, the Yealink WH62 is a must-have. This headset is perfect for call centers. We found that it offers great comfort, is highly durable, and sounds fabulous. Paired with the Avaya certification, these qualities make it the best call center headset for Avaya.
First of all, the design looks sleek and stylish. While reviewing it, we found that it’s a mono headset that sits comfortably on one ear, allowing you to keep an ear open for in-person conversations or surroundings. The build quality feels solid, and the materials used in the ear cushion are soft foam and top-notch, making it comfortable for all-day use.
But let’s get to the good stuff. We love the noise cancelation on this headset! The noise cancelation technology is top-notch and blocks all distracting background sounds. We wore this headset in various noisy places but the headset did a great job blocking outside noise.
Moreover, we love the sound quality because it is amazing, with clear bass, vocals, and treble. We never missed a beat on any call or meeting. The microphone is also top-notch, and our voice was transmitted crystal clearly every time.
The Yealink WH62 connects with your Avaya desk phone using the EHS60 adapter, making it super easy to set up. It’s also certified with Teams, Zoom, and other video conferencing platforms.
In terms of pricing, the Yealink WH62 is a bit of an investment, but it’s worth every penny. You’re getting a top-of-the-line call center headset that will revolutionize your work.
In conclusion, the Yealink WH62 is the best call center headset for Avaya users, offering a super combination of comfort, quality, and performance. Whether you’re on the phone all day or just need to take a few calls, this headset will take your work to the next level. So, don’t wait, get your hands on one today.
View on Amazon: Yealink WH62 Wireless Headset
11. Jabra Engage 75 Wireless Headset
Best Convertible Call Center Headset
- Discreet design
- Comfortable fit
- Long battery life
- Wireless connectivity
The Jabra Engage 75 Wireless Headset is a top-of-the-line option for those in need of a call center headset. It is the only convertible headset that we’ve tested on our list. And paired with its performance, it’s no wonder it’s considered one of the best convertible call center headsets on the market.
The design and build quality are top-notch. The headset feels sturdy and well-constructed, and the materials are high-quality plastic and foam. The ear cushions feel incredibly comfortable, and the headset fits snugly without causing any discomfort, even after prolonged use.
The best part? This is a convertible headset! We realized we could wear it over the head or behind the neck, depending on what works best. We love this feature because it adds extra comfort and versatility.
The microphone quality is fantastic, with a clear and sharp sound transmission that makes it easy for the person on the other end of the line to hear you clearly. We made multiple calls to other people in our office, and they could hear our voices without any interference or background noise!
The noise cancelation technology works great, too, blocking out background noise and ensuring that your voice is the only thing the person on the other end hears.
During our sound tests, the Jabra Engage 75 did grea with well-balanced bass, vocals, and treble. We confidently feel that you’ll be able to hear everything clearly and accurately, and your voice will come through loud and clear, making it ideal for use in a call center setting.
The connectivity options on this headset are a dream come true. It’s compatible with Bluetooth, USB, and DECT, making it easy to connect to your devices and get started. And with Bluetooth, you can connect up to 5 devices at once and have a range of up to 100 meters from the connected device. We could connect this headset to our devices within 4 seconds!
In conclusion, the Jabra Engage 75 Headset is an amazing choice for those looking for a top-of-the-line, versatile, and high-quality headset in a call center. The price is definitely worth it, in our opinion, and we would highly recommend this headset to anyone looking for a reliable and top-performing convertible headset.
View on Amazon: Jabra Engage 75 Wireless Headset
12. Cisco Headset 561
Best Call Center Headset for Cisco
- Comfort-fit design
- Durable construction
- Easy setup
- Clear audio
- Multi-device support
- Limited noise-cancellation capabilities
The Cisco Headset 561 is an exceptional wireless single-on-ear digital headset designed for use in call centers. It is specifically designed for Cisco phones. Moreover, it has great noise cancelation, a sensitive mic for clear voice transmission, and fits perfectly. Hence, this is an excellent option for people looking for the best call center headset for Cisco.
First of all, let’s talk about the design. The sleek charcoal color looks professional and is great in any office setting. And the build quality is top-notch; it’s made with high-quality plastic that feels sturdy without being too heavy. The ear cushion feels super comfortable, and we were surprised at how well it stayed in place during extended use.
As far as sound quality, the 561 really delivers. We found the noise cancelation technology to be on point, so you can concentrate on your call without any background distractions. Also, during our sound tests, the Cisco did pretty well. The sound quality was crystal clear, with a good balance between the bass, vocals, and treble.
While reviewing this headset, we noticed that it is designed specifically for Cisco phones, making it the best choice for those working in a call center environment that uses Cisco software.
Another thing we noticed was that this is a mono headset, and it fits snugly over one ear. Plus, the microphone is excellent, and it picked up our voice clearly without any muffling or distortion.
The 561 is compatible with almost all Cisco phones and connects through Bluetooth and USB-A. It’s not the most affordable headset on the market, but it’s worth every penny for the performance and quality you get.
In conclusion, we highly recommend the Cisco Headset 561 for anyone looking for a quality headset for Cisco phones. It’s stylish, comfortable, and has all the features you need for a great call experience. We highly recommend you go with it.
View on Amazon: Cisco Headset 561
Frequently Asked Questions About Call Center Headsets
No. Bose does not currently have a headset specifically designed for call centers. However, the Bose QuietComfort 35 II Wireless Bluetooth Headphones can be used for call center purposes due to its noise-canceling microphone and comfortable fit for extended use.
Yes, compatibility issues can arise between call center software and headsets.
Incompatible hardware can cause issues such as poor sound quality, low volume, and echo, which can negatively impact the call experience for both the caller and the recipient. Some software may also not recognize certain headsets or not be able to utilize all of the features of a particular headset.
Final Words on Best Headset for Call Centers
Finding the right headset for your call center ensures an efficient and productive work environment. The headsets mentioned in this article are some of the best options on the market, and each one offers unique features and benefits that make them ideal for call centers.
Considering the factors discussed in this article and your specific requirements and preferences, you can choose the best headset for your call center and ensure that your communication is clear and uninterrupted.
We recommend the Yealink WH66 Wireless Headset as the best call center headset but go with the Jabra Evolve 75 if you want something more affordable.