Are you constantly struggling with uncomfortable headsets during long shifts at the call center? If you’re dealing with headsets that squeeze too tight, sound too muddy, or just don’t hold up during those critical customer calls, you know how much it can affect your work performance and comfort.
A poor-quality headset can lead to frustration, decreased productivity, and even physical discomfort, making your job harder than it needs to be.
It’s time to turn the tables and make your headset work for you, not against you. Our comprehensive guide is here to help you sift through the myriad of options available in the market and choose the best call center headset that suits your needs.
Whether you’re looking for top-notch sound clarity, lasting comfort for those marathon calls, or a reliable wireless option that doesn’t keep you tethered to your desk, we’ve got you covered.
Let’s dive in and find you a headset that will not only improve your call quality but also enhance your overall job satisfaction and efficiency. Say goodbye to headset headaches and hello to clearer, more comfortable, and productive workdays.
Roundup of the Best Headsets for Call Center
| Best Overall | Leitner LH270 Wireless Headset |
| Best for Long Battery Life | Sennheiser OfficeRunner Wireless Headset |
| Best Budget-Friendly Option | Jabra Evolve 30 II Wired Headset |
| Best for Comfort | Poly Blackwire 5220 |
| Best for Versatility | Jabra Evolve 40 |
| Best for Sound Quality | Logitech H530 |
| Best for Noise Cancellation | Poly Voyager Focus 2 |
| Best for Lightweight Design | Jabra Evolve2 30 |
| Best for Portability | Poly Voyager 5200 UC |
| Best for Wireless Connectivity | Jabra Evolve2 50 |
How to Choose the Right Call Center Headset?
Here are the things to consider when buying a call center headset:
1. Comfort and Fit
Comfort and fit are crucial when selecting a call center headset, as agents wear them for extended periods. In-ear headphones are lightweight and secure but may not suit everyone due to their fit and design.
On-ear headphones offer better sound quality and are generally more comfortable, though they may not fit securely on all ear sizes.
Over-ear headphones provide excellent sound quality and a secure fit, making them ideal for noisy environments, despite being bulkier.
2. Microphone Quality
Microphone quality is essential for clear communication in a call center. A good microphone should have excellent sound quality and the ability to pick up sound accurately.
Noise-canceling microphones are ideal as they minimize background noise, ensuring that customer service representatives can communicate clearly and accurately.
3. Noise Cancellation
Noise cancellation is a vital feature in call centers, which are often noisy environments. This technology helps staff focus by reducing background noise, making it easier to hear customers.
Active noise cancellation (ANC) headsets are particularly effective, using microphones to detect and filter out noise, leaving only the voices the user needs to hear.
4. Compatibility With Call Center Software
It’s essential to ensure that the headset is compatible with the call center’s software. Without this compatibility, the headset may not function correctly, leading to issues in completing tasks.
Check that the chosen headset works seamlessly with the specific software used in your call center to ensure optimal performance and audio quality.
5. Mono or Duo Headsets
Deciding between mono and duo headsets depends on your call center’s needs. Mono headsets, with a single earpiece, are more affordable and suitable for single-operator call centers.
Duo headsets, with two earpieces, provide better sound quality and are ideal for larger call centers or those requiring multiple operators, though they are more expensive.
6. Durability
Call centers are high-stress environments with continuous headset usage. Therefore, selecting a durable headset that can withstand daily wear and tear is important.
Look for headsets with sturdy designs, quality materials, and features that reduce the chances of breakage or malfunction, such as reinforced headbands and flexible microphone boom arms.
7. Price Range
Headsets for call centers range in price from as low as $20 to several hundred dollars. It’s important to strike a balance between price and features.
Inexpensive headsets may lack necessary durability, sound quality, and comfort, while very expensive models might not be cost-effective for bulk purchases. Choose a headset that meets your budget without compromising essential features.
8. Connection Options
Headsets come with various connection options, both wired and wireless. Wired headsets, such as those using USB or analog connections, offer reliable and stable connections but limit movement.
Wireless headsets, using technologies like Bluetooth, provide greater mobility but require battery management. Choose based on your call center’s mobility needs and technology infrastructure.
9. Sound Quality
Sound quality is critical to avoid misunderstandings and miscommunication with customers. Look for headsets with high-quality speakers that provide clear and balanced sound.
Features like echo and feedback reduction, as well as HD audio, can further enhance sound clarity and improve overall communication quality.
10. Additional Features
Additional features like a mute button and volume control can enhance the user experience and make handling calls more efficient.
A mute button allows users to quickly silence the microphone, while volume control lets them adjust the incoming audio to a comfortable level. These features can significantly improve call quality and help agents focus on their conversations.
Top 10 Call Center Headsets on the Market
1. Leitner LH270 Wireless Headset
Overall Best
What Impressed Us
- Excellent noise-canceling capabilities
- Comfortable and lightweight design
- Long battery life
- Wide wireless range
- Advanced UniBase Conferencing Technology for seamless call management
What Disappointed Us
- Higher price point compared to some alternatives
- May not be the best choice for those seeking a more affordable option
We chose the Leitner LH270 Wireless Headset as the overall best on our list of top call center headsets due to its exceptional performance, versatility, and user-friendly features. This headset stands out with its reliable wireless connectivity, long battery life, and superior audio quality, making it ideal for high-demand call center environments.
The LH270 offers a robust wireless range of up to 350 feet, allowing users the freedom to move around without losing connection. The battery life is impressive, providing up to 9 hours of talk time on a single charge.
Additionally, the headset features advanced noise-canceling technology, ensuring clear communication by filtering out background noise.
Comfort and fit are also key highlights of the LH270, with its lightweight build and cushioned ear pads designed for all-day wear.
The microphone delivers crystal-clear voice transmission, and the effective noise cancellation minimizes distractions, creating a focused work environment. It is compatible with various call center software, ensuring seamless integration, and its durable build guarantees long-term use in busy call centers.
In conclusion, the Leitner LH270 Wireless Headset excels in performance, comfort, and durability, making it the overall best choice for call center professionals. Its advanced features and user-friendly design enhance productivity and communication, ensuring an optimal work experience.
View on Amazon: Leitner LH270 Wireless Headset
2. Sennheiser OfficeRunner Wireless Headset
Best for Long Battery Life
What Impressed Us
- Long-range wireless connectivity
- Comfortable and versatile design
- Noise-canceling microphone
- Long battery life
- Industry-leading warranty
What Disappointed Us
- High price point
- No bluetooth connectivity
The Sennheiser OfficeRunner Wireless Headset earns its spot as the best for long battery life, making it ideal for busy call center professionals who need uninterrupted connectivity throughout their workday.
With an impressive battery life of up to 12 hours on a single charge, this headset ensures you won’t be cut off during important calls.
The OfficeRunner provides excellent wireless range, allowing you to move freely up to 400 feet from your desk. Its superior DECT technology ensures crystal-clear sound quality, while the noise-canceling microphone filters out background noise for clear communication.
The comfortable design, featuring soft ear cushions and a lightweight frame, makes it perfect for extended wear. Additionally, the headset is compatible with most office phones and softphones, offering versatile connectivity options.
In conclusion, the Sennheiser OfficeRunner is a reliable and comfortable choice for those who need long-lasting battery life and superior audio performance in a wireless headset
View on Amazon: Sennheiser OfficeRunner Wireless Headset
3. Jabra Evolve 30 II Wired Headset
Best Budget-Friendly Option
What Impressed Us
- Excellent sound quality for both calls and music
- Effective noise-cancelling microphone
- Comfortable design with leather-feel ear cushions
- Easy access to common functions through the control unit
- Flexible connectivity options (3.5mm jack and USB)
- Good value for its price
What Disappointed Us
- Noise-cancelling can compromise sound quality in certain situations
When it comes to balancing performance and affordability, the Jabra Evolve 30 II Wired Headset stands out as the best budget-friendly option. This headset delivers excellent sound quality and reliable performance at an accessible price point, making it a great choice for cost-conscious call center professionals.
The Evolve 30 II features a noise-canceling microphone that effectively reduces background noise, ensuring clear communication. Its comfortable, padded ear cushions and adjustable headband provide a secure fit for extended use.
The plug-and-play USB connection makes it easy to set up and use with various devices, including PCs and smartphones.
In summary, the Jabra Evolve 30 II offers great value for its price, combining comfort, sound quality, and ease of use in a budget-friendly package.
View on Amazon: Jabra Evolve 30 II Wired Headset
4. Poly Blackwire 5220
Best for Comfort
What Impressed Us
- Excellent sound quality with clear and loud audio
- Comfortable and ergonomic design for long wear
- Active noise cancellation for effective call quality
- Compatible with multiple devices and platforms
- Affordable price point
What Disappointed Us
- Comes with a very long wire
- Noise cancellation may not be as effective in very noisy environments
- Metal headband may not be as comfortable for some users
For ultimate comfort during long work hours, the Poly Blackwire 5220 is the headset of choice. This model is specifically designed to provide maximum comfort while delivering high-quality audio.
The Blackwire 5220 features ultra-soft ear cushions and a cushioned headband that ensures a comfortable fit throughout the day.
Its dynamic EQ optimizes sound for voice, music, and multimedia, providing a rich audio experience. The noise-canceling microphone ensures clear conversations by minimizing background noise.
Additionally, the Blackwire 5220 offers flexible connectivity options with both USB-A and 3.5mm jack, making it compatible with various devices. The headset’s robust build quality ensures durability, while its intuitive inline controls allow for easy call management.
In conclusion, the Poly Blackwire 5220 combines superior comfort with excellent sound quality, making it the perfect choice for professionals who spend long hours on calls.
View on Amazon: Poly Blackwire 5220
5. Jabra Evolve 40
Best Versatile
What Impressed Us
- Comfortable, on-the-ear design with leather-feel cushions
- Noise-canceling microphone for clear voice transmission
- Supports wideband audio for a richer sound experience
- Magnetic microphone stowing system for convenience
- Built-in busy light for minimizing interruptions
- Jabra’s intelligent call transfer (JICT) technology for seamless call transfer
What Disappointed Us
- No active noise cancellation
- Busy light only on one side
For versatile performance, the Jabra Evolve 40 is a standout choice. We chose this headset for its ability to handle a range of professional environments, from bustling call centers to quiet home offices. Its design and features make it adaptable to various work settings, ensuring you always have a reliable tool for communication.
The Evolve 40 features a noise-canceling microphone that ensures clear communication even in noisy environments.
Its comfortable ear cushions and adjustable headband make it suitable for extended use, while the headset offers both USB and 3.5mm connectivity options. This allows it to be used with a variety of devices, including computers and mobile phones. Additionally, the integrated busy light indicates when you’re on a call, helping to minimize interruptions.
Other aspects of the Evolve 40 include its lightweight design and durable build quality, which ensures long-term use. The headset’s sound quality is excellent, providing clear and balanced audio for both calls and music.
Its plug-and-play setup makes it easy to use right out of the box, and it’s compatible with various call center software.
In summary, the Jabra Evolve 40 is a versatile and reliable headset that adapts to various work settings and devices. Its combination of comfort, sound quality, and convenience makes it a top choice for professionals.
View on Amazon: Jabra Evolve 40
6. Logitech H530
Best for Sound Quality
What Impressed Us
- High-quality audio with laser-tuned drivers
- Noise-canceling microphone for clear conversations
- Easy plug-and-play USB-A connectivity
- On-ear controls and mute indicator light for convenience
- Compatible with both PC and Mac computers
What Disappointed Us
- Some users may find the audio quality reasonable but not exceptional, particularly for music and games
For those who demand superior sound quality, the Logitech H530 is the ideal choice. We selected this headset for its ability to deliver crisp, clear audio, making it perfect for call center professionals who require excellent sound performance.
The H530 features advanced laser-tuned drivers that provide enhanced digital audio quality. Its noise-canceling microphone reduces background noise, ensuring your voice comes through clearly.
The lightweight design and padded headband offer comfort for long periods of use, while the on-ear controls allow easy adjustment of volume and call handling.
Additionally, the H530 is built with high-quality materials that ensure durability and longevity. The headset’s plug-and-play USB connection makes it easy to set up and compatible with various devices. Its ergonomic design ensures a comfortable fit, making it suitable for extended use.
In conclusion, the Logitech H530 excels in delivering top-notch sound quality, making it a great choice for those who prioritize audio performance. Its comfort and durability further enhance its appeal as a reliable headset for professional use.
View on Amazon: Logitech H530
7. Poly Voyager Focus 2
Best for Noise Cancellation
What Impressed Us
- Excellent call quality with clear audio
- Comfortable design for extended wear
- Long-lasting battery life
- Advanced noise-canceling capabilities
- Intuitive controls and features
What Disappointed Us
- May not be the best choice for those seeking high-fidelity sound
The Poly Voyager Focus 2 is unmatched in noise cancellation, making it the best choice for professionals who need to minimize distractions in noisy environments. This headset was chosen for its advanced active noise-canceling technology that creates a quiet and focused workspace.
The Voyager Focus 2 offers exceptional audio quality with its three precision-tuned microphones and enhanced digital signal processing.
Its comfortable design includes plush ear cushions and an adjustable headband, ensuring a secure fit for long hours of use. The headset is compatible with various devices and offers wireless connectivity, providing flexibility in different work settings.
Other notable features include a long battery life, ensuring you can use the headset for extended periods without needing frequent recharging. The Voyager Focus 2 also includes intuitive controls for easy call management and an elegant design that makes it suitable for professional environments.
In summary, the Poly Voyager Focus 2 is the perfect headset for those who need superior noise cancellation and comfort in a professional setting. Its advanced features and reliable performance make it a top choice for busy professionals.
View on Amazon: Poly Voyager Focus 2
8. Jabra Evolve2 30
Best for Lightweight Design
What Impressed Us
- Excellent microphone quality for clear voice transmission
- Comfortable and lightweight design
- Noise-isolating design for reduced background noise
- Superior audio quality with 28mm speakers
- Compatible with various UC platforms
What Disappointed Us
- No bluetooth functionality
- No Active Noise Cancellation (ANC)
If a lightweight design is your priority, the Jabra Evolve2 30 is the best option. This headset is designed to be lightweight and comfortable, making it ideal for all-day use in call centers.
The Evolve2 30 features soft memory foam ear cushions and an adjustable headband that provide a comfortable fit. Despite its lightweight design, it delivers powerful sound quality with its advanced speakers and noise-canceling microphone.
The headset is compatible with various devices through its USB connection, offering ease of use and versatility.
In addition to its comfort and sound quality, the Evolve2 30 is built to last with durable materials and robust construction. Its intuitive controls make it easy to manage calls, and the plug-and-play setup ensures quick and hassle-free use.
In conclusion, the Jabra Evolve2 30 combines a lightweight design with excellent audio performance, making it perfect for extended use. Its comfort, durability, and user-friendly features make it a standout choice for professionals who need a reliable and comfortable headset.
View on Amazon: Jabra Evolve2 30
9. Poly Voyager 5200 UC
Best for Portability
What Impressed Us
- Exceptional noise-canceling capabilities for clear audio
- Comfortable and secure behind-the-ear design
- Advanced features like voice commands and NFC pairing
- Long battery life with up to 7 hours and 15 minutes of talk time
- High-quality sound with clear and crisp audio
What Disappointed Us
- Some users find it less comfortable than previous Voyager models
- The ear hook is slightly shorter, affecting fit for some users
The Poly Voyager 5200 UC is our top pick for portability, designed for professionals who need a reliable and compact headset on the go. We chose this headset for its exceptional convenience and performance, ensuring it is easy to carry anywhere.
The Voyager 5200 UC features WindSmart technology and four adaptive microphones, which work together to significantly reduce disruptive background noise, ensuring your conversations are clear and uninterrupted.
Its ergonomic design ensures a comfortable fit, even during extended use, making it perfect for long days on the move.
In addition to its impressive noise cancellation, the Voyager 5200 UC comes with a portable charging case and an included USB adapter. These features provide convenient charging and connectivity options, allowing you to use the headset with various devices seamlessly. The lightweight build and compact size make it easy to carry and use anywhere.
In summary, the Poly Voyager 5200 UC is the ideal portable headset, offering excellent noise cancellation and ease of use for professionals on the move. Its advanced features and ergonomic design make it a reliable companion for anyone needing mobility and quality in their communication tools.
View on Amazon: Poly Voyager 5200 UC
10. Jabra Evolve2 50
Best for Wireless Connectivity
What Impressed Us
- Exceptional comfort with Jabra Air comfort technology
- High-quality audio with 28mm custom speakers
- Effective Active Noise Cancellation
- Noise-canceling microphone technology for professional sound
- Certified for leading virtual meeting platforms
- Integrated 360° busylight and call control buttons
What Disappointed Us
- May not be suitable for audiophiles seeking high-fidelity sound
- Some users may find the noise-canceling microphone technology compromises sound quality
For those who value seamless wireless connectivity, the Jabra Evolve2 50 stands out as the best option. We selected this headset for its superior wireless performance, making it ideal for modern professional environments where flexibility and mobility are crucial.
The Evolve2 50 features advanced Bluetooth technology, ensuring a stable and clear connection with your devices. Its noise-canceling microphone and high-quality speakers provide excellent audio performance, making every call crystal clear.
This headset is designed to deliver consistent sound quality, whether you’re on a conference call or listening to music.
Comfort is also a key feature of the Evolve2 50. With memory foam ear cushions and an adjustable headband, it ensures a perfect fit for long periods of use, reducing fatigue and enhancing productivity.
The headset’s long battery life allows for extended use without the need for frequent recharging, making it highly reliable for all-day use.
In conclusion, the Jabra Evolve2 50 offers superior wireless connectivity and audio performance. Its blend of comfort, advanced features, and long battery life makes it an excellent choice for professionals who need a reliable and comfortable wireless headset.
View on Amazon: Jabra Evolve2 50
Frequently Asked Questions About Call Center Headsets
No. Bose does not currently have a headset specifically designed for call centers. However, the Bose QuietComfort 35 II Wireless Bluetooth Headphones can be used for call center purposes due to its noise-canceling microphone and comfortable fit for extended use.
Yes, compatibility issues can arise between call center software and headsets.
Incompatible hardware can cause issues such as poor sound quality, low volume, and echo, which can negatively impact the call experience for both the caller and the recipient. Some software may also not recognize certain headsets or not be able to utilize all of the features of a particular headset.
Noise cancellation is very important in a call center headset. It helps reduce background noise, making it easier for agents to hear customers and focus on the conversation. This improves communication quality and overall customer service.
When looking for a durable call center headset, choose one with a sturdy design and quality materials. Features like a reinforced headband, flexible microphone boom arm, and replaceable parts (such as ear cushions and microphone covers) can extend the headset’s lifespan and ensure it withstands daily use.
Final Words on Best Headset for Call Centers
After thoroughly testing various headsets, we found the Leitner LH270 Wireless Headset and the Jabra Evolve2 50 to be the top choices for call centers.
The Leitner LH270 Wireless Headset impressed us with its extensive wireless range and all-day comfort, making it perfect for users who need mobility and reliability. Its long battery life and superior noise-canceling capabilities ensure clear communication in busy call center environments.
The Jabra Evolve2 50 stood out for its seamless wireless connectivity and exceptional audio performance. With advanced Bluetooth technology, noise-canceling microphone, and high-quality speakers, it delivers clear and consistent sound, making it ideal for modern professional environments.
Both models offer excellent performance and features, making them reliable options for different needs. Whether you require the extensive range and comfort of the Leitner LH270 or the superior connectivity and sound quality of the Jabra Evolve2 50, you can be confident in their ability to enhance your call center operations.
In conclusion, these headsets provide the best combination of functionality, comfort, and audio quality, ensuring a productive and efficient work environment.
